Payment and project confirmation
Strategy and Consultation is US$399, paid in full before the session.
Starter is US$500 and Growth is US$800, both paid in full upfront.
Complete is US$1,500 and Custom starts from US$2,500. These packages require 50% upfront and 50% before final handover.
An official receipt is generated for every payment. Your first payment receipt will be sent to your email within 24 hours after payment is received.
Before payment, review and accept the project scope, quote and these terms. After payment, Complete and Custom receive a project contract detailing the scope, milestones, revisions and balance payment terms and repeating the payment and refund policy already disclosed. Any new or changed terms require separate agreement.
Design work starts after the required initial payment, scope confirmation and receipt of the materials needed to begin. Sending a brief does not start a paid project.
Payment, Cancellation and Refund Policy
Please review the Payment, Cancellation and Refund Policy before proceeding with payment. These terms are disclosed before payment.
Payment commitment. Please review and accept the agreed scope, deliverables, revision allowance, estimated timeline and project terms before making payment. Payment reserves project capacity and authorises the agreed preparation and services.
Refund eligibility. Payments are final and non refundable except for verified payment errors or where a refund is required by applicable law. Payment errors include duplicate charges, an amount charged above the agreed invoice total, or an incorrect charge caused by our billing system. Only the incorrectly charged amount will be refunded.
Client cancellation. Subject to applicable law, cancellation, a change of mind, a decision not to proceed, unused services or failure to provide the required materials or feedback does not entitle the client to a refund. A cancellation does not create an automatic obligation to pay for unperformed work. Any further amount due will be determined by the accepted project agreement and applicable law.
Design preferences and revisions. Requests within the agreed direction and scope will be handled through the included revision rounds. A change of direction after approval of the initial concepts, additional pages, new features or requests outside the agreed scope requires a separate quote and written approval. Such requests may also extend the delivery schedule.
Business results. Fees cover the agreed professional services and deliverables. Sales, leads, bookings, advertising performance and other business outcomes are not guaranteed. Results below a client’s expectations do not, by themselves, establish eligibility for a refund.
Reporting a payment error. Please email asherju28@gmail.com promptly with your name, invoice number, transaction date, amount and supporting payment confirmation. Please do not send full card details or security codes.
Refund processing. Verified payment errors will be corrected through the original payment method wherever possible. We will confirm the amount and initiation of the refund by email. The time taken for the funds to appear depends on the payment provider and receiving bank.
Service concerns. Please report any missing deliverable or concern about the agreed services in writing so it can be reviewed and addressed. This process does not restrict your legal rights or your right to raise a legitimate payment dispute.
Legal rights. Nothing in these terms excludes or limits any right, remedy or refund entitlement that cannot lawfully be excluded.